Shipping & Return

At PALCO Store, we are committed to providing a smooth and reliable shopping experience. Please review our shipping and return policies below to understand how we handle product delivery, returns, and exchanges.

Shipping Policy

  • Order Processing: All orders are processed within 1–2 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

  • Shipping Time: Orders are typically delivered within 3–7 business days across India, depending on your location.

  • Shipping Charges: We offer free shipping on orders above ₹500. For orders below ₹500, a nominal shipping fee may apply and will be calculated at checkout.

  • Delivery Partners: We work with reliable courier services to ensure timely and safe delivery of your products.

Return & Exchange Policy

We understand that sometimes a product may not meet your expectations. That’s why we offer hassle-free returns and exchanges.

Return Eligibility

  • Returns are accepted within 7 days of product delivery.

  • Items must be unused, unopened, and in their original packaging.

  • Proof of purchase (invoice or order ID) must be provided.

Exchange Policy

  • Exchanges are available for damaged, defective, or wrongly delivered items.

  • Please report the issue within 48 hours of receiving the product by emailing us at info@palcostore.com.

How to Initiate a Return or Exchange

  1. Contact our customer support at support@palcostore.com or use the contact form on our website.

  2. Mention your order ID and reason for return/exchange.

  3. Once approved, you’ll receive instructions for return shipping.

Note: Return shipping charges may apply unless the product is damaged, defective, or incorrectly shipped.

Refunds

  • Once we receive and inspect the returned product, we will notify you of the approval status.

  • If approved, refunds will be processed to the original method of payment within 5–7 working days.

Contact Us

For any shipping or return-related queries, feel free to contact our support team at info@palcostore.com.