Shipping and Return Policy

August 11, 2025

At PALCO Store, we are committed to providing a smooth and reliable shopping experience. Please review our shipping and return policies below to understand how we handle product delivery, returns, and exchanges.

Shipping Policy

Order Processing: All orders are processed within 1–2 business days. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Time: Orders are typically delivered within 3–7 business days across India, depending on your location.
Shipping Charges: We offer free shipping on orders above ₹500. For orders below ₹500, a nominal shipping fee may apply and will be calculated at checkout.
Delivery Partners: We work with reliable courier services to ensure timely and safe delivery of your products.

Return & Exchange Policy

We understand that sometimes a product may not meet your expectations. That’s why we offer hassle-free returns and exchanges.

Return Eligibility

Returns are accepted within 7 days of product delivery.
Items must be unused, unopened, and in their original packaging.
Proof of purchase (invoice or order ID) must be provided.

Exchange Policy

Exchanges are available for damaged, defective, or wrongly delivered items.
Please report the issue within 48 hours of receiving the product by emailing us at info @palcostore.com.

How to Initiate a Return or Exchange

Contact our customer support at support@palcostore.com or use the contact form on our website.
Mention your order ID and reason for return/exchange.
Once approved, you’ll receive instructions for return shipping.

Note: Return shipping charges may apply unless the product is damaged, defective, or incorrectly shipped.

Refunds

Once we receive and inspect the returned product, we will notify you of the approval status.
If approved, refunds will be processed to the original method of payment within 5–7 working days.