Privacy policy
Palco Store operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated shopping experience (the "Services"). Palco Store is powered by Shopify, which enables us to deliver these Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information. By accessing or using the Services, you confirm that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information,” we mean any data that identifies you or could reasonably be linked to you. This may include your contact details such as name, billing or shipping address, phone number, and email. It also includes financial details such as card information, payment data, and transaction history. Account information like username, password, preferences, and settings may also be collected, as well as your transaction history, including items viewed, added to cart, purchased, returned, or exchanged. We collect communications data when you contact our support team, as well as technical information such as device details, browser type, IP address, and network details. Usage information regarding how you interact with and navigate our Services is also collected.
Sources of Personal Information
We collect information directly from you during account creation, purchases, or when you communicate with us. Some data is collected automatically through cookies, your device, and browsing activity. We may also obtain information from service providers such as payment processors, shipping partners, and IT support, as well as from business partners or third parties.
How We Use Your Personal Information
Your information is used to provide, tailor, and improve our Services, including fulfilling orders, processing payments, managing accounts, handling returns, and offering product recommendations. It may also be used for marketing and advertising, such as sending promotional emails or SMS messages and showing you targeted ads. We use your information for security and fraud prevention, including account authentication and transaction protection. Additionally, we use it for customer communication, such as responding to inquiries, providing support, and sending service updates. Finally, we may process your information to comply with legal obligations, respond to law enforcement, or enforce our policies.
How We Share Your Information
We may share your personal information with Shopify, vendors, and service providers that support our operations, including IT, payment processing, shipping, and analytics. Your information may also be shared with business and marketing partners for advertising purposes where legally permitted. We may disclose your data when you consent or direct us to do so, for example through social logins or specific shipping requests. Information may be shared within our corporate group or affiliates, during business transactions such as mergers or acquisitions, and when required to comply with law or protect safety and rights.
Relationship with Shopify
Our Services are hosted by Shopify, which also collects and processes your information. Shopify may use your data for analytics, personalization, and fraud prevention. To learn more, please review the Shopify Consumer Privacy Policy or manage your rights via the Shopify Privacy Portal.
Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites and encourage you to review their policies before sharing any information.
Children’s Data
Our Services are not intended for children under the legal age of majority. We do not knowingly collect personal information from individuals under the age of 16.
Security and Retention
We implement safeguards to protect your information, but no system can be guaranteed as completely secure. We retain your data only as long as it is necessary for business, legal, or regulatory purposes.
Your Rights
Depending on your location, you may have rights regarding your personal data. These include the right to know what information we hold, the right to delete your data, the right to correct inaccuracies, the right to receive a copy or transfer your data, and the right to manage your communication preferences such as unsubscribing from marketing emails. You can exercise these rights by contacting us at info@palcostore.com
. We may need to verify your identity before fulfilling requests in compliance with the law.
Complaints
If you are concerned about how we handle your data, you may contact us directly at info@palcostore.com
or file a complaint with your local data protection authority.
International Transfers
We may transfer and store your personal data outside your country of residence. For EU and UK customers, we rely on Standard Contractual Clauses (SCCs) or other legally approved mechanisms for such transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page, with the “Last updated” date revised accordingly.
Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us at:
📧 Contact us at info@palcostore.com
🏢 Palco Store, 311-312 Manglam Paradise, Plot No. 8, Manglam Place, Sector-3, Rohini, New Delhi, DL 110085, India
